You are now chatting with Andrew, our support executive
Robinhood Support:
Hello! Thank you for contacting Robinhood Support. How may I help you today?
You:
Hi, I need to change the email address on my account.
Robinhood Support:
I'd be happy to help you with that. May I ask the reason for the email change?
You:
I've lost access to my old email address and can't retrieve the verification codes anymore.
Robinhood Support:
I understand. That's definitely a valid reason to update your email. To proceed with the change, I'll need to verify your identity first for security purposes.
You:
Sure, what information do you need?
Robinhood Support:
Please provide your full name, date of birth, and the last 4 digits of your SSN.
You:
John Doe
You:
05/15/1990
You:
1234
Robinhood Support:
Thank you. I've verified your identity. What would you like your new email address to be?
You:
john.smith.new@email.com
Robinhood Support:
Thank you. For additional verification, could you please provide a picture of your ID?
You:
📎 ssn_front.jpg
Robinhood Support:
Thank you. I've received your ID document. Your email change request has been fully processed and verified. Since you've lost access to your old email, the change will be updated within 24 to 72 hours after our additional security checks are completed.
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